Your Global Trade, Protected.
International sourcing involves trust, coordination, and risk management. Costita's Buyer Protection process is designed to help buyers reduce sourcing risks by combining supplier verification, quality inspections, shipment protection, and active dispute resolution.
Our goal is simple: help buyers receive the products they ordered, in the expected quality and quantity, while providing support when issues arise.
How Costita Protects Buyers
Every bulk order placed through Costita follows a structured process designed to minimize risk before production, during manufacturing, before shipment, and after delivery.
Order with Confidence
Evaluate supplier info, factory details, and specs. Order samples to assess quality before committing to bulk production.
Production Monitoring
Costita coordinates with the manufacturer to help ensure manufacturing follows agreed specifications.
Mandatory Inspection
Every bulk order undergoes mandatory inspection for quality, specs, quantity, packaging, and compliance.
Issue Resolution
If issues are found, we work with the manufacturer for rework, replacement, or reproduction before shipment.
Shipment Protection
All export orders include marine cargo insurance coverage (Institute Cargo Clauses A) for transit risks.
What Happens If There Is a Problem?
We are committed to active dispute resolution and fair outcomes for all parties.
If Goods Are Damaged During Shipping
Costita assists buyers throughout the insurance claims process. We coordinate with logistics partners, insurers, and supporting parties to facilitate claim resolution.
If Goods Do Not Match Approval
If products materially differ from the approved specs, Costita initiates an investigation. We review inspection, production, and shipment records.
- Product replacement or reproduction
- Compensation or credit notes
- Partial commercial settlements or refunds
Minor vs Major Issues
Minor: Usable products with minor deviations. We facilitate a mutually agreed commercial adjustment.
Major: Materially non-compliant or unusable products. We work toward replacement, reproduction, credit, or compensation.
Supplier Accountability & Support
Manufacturers must maintain quality and cooperate. Repeated failures may lead to suspension.
In exceptional cases, Costita may coordinate alternative manufacturing through other verified suppliers to minimize buyer disruption.
Third-Party Inspections
Costita includes standard quality inspections. Buyers preferring a specific third-party inspection company may request one (subject to availability and extra charges).
Our Commitment
International trade involves multiple parties, production timelines, logistics providers, customs authorities, and external factors. While no sourcing platform can eliminate every risk, Costita is committed to reducing risk through supplier verification, mandatory inspections, shipment protection, and active dispute resolution support.
Our objective is to help buyers source internationally with greater transparency, confidence, and accountability.
Frequently Asked Questions
Q. Are inspections mandatory?
Yes. Every bulk order placed through Costita undergoes a quality inspection before shipment.
Q. Who pays for inspections?
Costita covers standard inspection costs. If a buyer requests a specific third-party inspection company, additional charges may apply.
Q. Are export shipments insured?
Yes. All export orders placed through Costita include marine cargo insurance coverage.
Q. What happens if inspection fails?
Shipment approval is withheld until the identified issues are addressed and resolved.
Q. What if I receive damaged goods?
Costita assists buyers with the insurance claim process and works with relevant parties to help resolve covered shipping-related issues.
Q. What if the supplier does not cooperate?
Costita actively participates in dispute resolution and may take additional corrective actions, including supplier penalties, removal from the platform, or coordination of alternative sourcing solutions where appropriate.