Privacy Policy

Information We Collect

To provide you with our comprehensive global B2B trade platform, Costita collects various types of information from our users. This may include personal and account information such as your name, business name, email address, phone number, and billing or shipping addresses. When engaging in trade activities, we collect transaction information, including details about the products you purchase, sample requests, logistics preferences, and payment processing details.

We also collect communication information whenever you correspond with our customer support team, submit inquiries for custom quotations, or interact with our representatives. Furthermore, technical information is collected automatically when you navigate our platform; this includes IP addresses, browser types, device identifiers, operating systems, and usage patterns that help us understand how our services are accessed and utilized.

How We Use Your Information

The information we collect is fundamental to delivering, maintaining, and continuously improving our services. Primarily, we utilize this data to manage your user accounts, process custom quotations, and seamlessly execute orders. This involves coordinating complex logistics, managing shipping preferences, and verifying user identities to maintain a secure trading environment.

Additionally, your information empowers our customer support team to respond effectively to your inquiries and resolve potential issues. We analyze usage patterns and website performance metrics to enhance the user experience, optimize our platform's functionality, and develop new features. Moreover, this data is essential for preventing fraudulent activities, enforcing our terms of service, complying with legal and regulatory obligations, and sending you important administrative or promotional communications regarding our services.

Cookies and Tracking Technologies

Costita employs cookies, web beacons, and similar tracking technologies to elevate your experience on our platform. These technologies allow us to remember your preferences, keep you logged into your account securely, and understand how you interact with our website. By analyzing this data, we can measure the effectiveness of our marketing campaigns, troubleshoot performance issues, and make informed decisions to improve the overall functionality and responsiveness of our global marketplace. You may configure your browser settings to manage or disable cookies; however, doing so may limit your ability to utilize certain features of our platform effectively.

Information Sharing and Third Parties

Costita remains steadfast in our commitment not to sell your personal information to third parties. We do, however, share necessary information with trusted third-party service providers to facilitate our operational needs and order fulfillment. These partners include analytics providers such as Google Analytics and Meta Pixel, customer relationship management tools like Zoho CRM, and secure payment processors.

Furthermore, to ensure the successful delivery of products across borders, we must share relevant details with logistics providers, freight forwarders, courier services, customs agents, and shipping partners. We may also disclose information when required by law, in response to legal processes, to protect our rights and property, or in connection with a corporate transaction such as a merger, acquisition, or sale of assets.

International Data Transfers

As a cross-border commerce platform, Costita's operations span the globe. Consequently, the information we collect may be transferred to, stored, and processed in countries other than the one in which you reside. We work with service providers and partners located in various international jurisdictions. By utilizing our services, you consent to the transfer of your information to these countries, acknowledging that their data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure that your information remains protected in accordance with this Privacy Policy regardless of where it is processed.

Data Retention

We retain your personal information only for as long as is reasonably necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining data to provide our services, maintain your active account, comply with our legal and tax obligations, resolve disputes, enforce our contractual agreements, and maintain accurate historical business records. Once the information is no longer required for these purposes, we implement secure procedures to delete or anonymize it.

Security Measures

Protecting your information is a top priority for Costita. We implement a variety of technical, administrative, and physical security measures designed to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption protocols, secure server infrastructure, and regular security assessments. However, it is important to acknowledge that no method of transmission over the internet or electronic storage system is entirely impenetrable, and we cannot guarantee the absolute security of your information.

Your Rights and Choices

Depending on your jurisdiction, you may possess specific rights regarding your personal information. These may include the right to request access to the data we hold about you, to request corrections to inaccurate information, or to request the deletion of your data entirely. You may also have the right to withdraw your consent where applicable or to object to certain processing activities, such as direct marketing. To exercise these rights, please contact us using the details provided below. We will respond to your requests in a timely manner and in accordance with applicable data protection laws.

Third-Party Links

Our platform may occasionally contain links to external, third-party websites or services that are not operated by Costita. We do not exercise control over these external sites and hold no responsibility for their content or privacy practices. We strongly encourage you to independently review the privacy policies of any third-party websites you visit, as your interactions with them are governed solely by their respective terms and policies.

Children's Privacy

Costita's services are exclusively intended for businesses and individuals who are 18 years of age or older. We do not knowingly solicit or collect personal information from children under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take immediate and appropriate steps to delete such data from our systems entirely.

Updates to this Policy

We reserve the right to periodically update or modify this Privacy Policy to reflect changes in our operational practices, regulatory requirements, or legal obligations. When we make material changes, we will post the updated policy on this page and revise the "Last Updated" date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of the Costita platform following any updates constitutes your acceptance of the revised terms.