Shipping Policy

2. Order Processing

Once payment requirements are satisfied and order details are confirmed, Costita initiates sourcing, procurement, manufacturing, inspection, packaging, and shipping arrangements.

Order processing times vary depending on:

• Product category
• Manufacturing requirements
• Order quantity
• Customization needs
• Supplier production schedules
• Availability of raw materials

Orders are not considered confirmed until payment verification and order acceptance by Costita.

3. Production Lead Time

Most products listed on Costita.com are manufactured or sourced based on buyer requirements. Production timelines vary between products, suppliers, and order specifications.

Estimated production timelines provided through:

• Product pages
• Quotations
• Proforma invoices
• Email communications
• Sales representatives

are for informational purposes only and do not constitute guaranteed manufacturing deadlines.

4. Shipping Timeframes

After production is completed and goods are ready for dispatch, estimated shipping timelines generally range between 4 to 10 business days, depending on destination country, logistics route, customs procedures, and selected shipping methods. Actual delivery times may vary.

5. Estimated Delivery Dates

All shipping and delivery dates displayed on product pages, quotations, invoices, order confirmations, and customer communications are estimates only.

While Costita makes commercially reasonable efforts to meet estimated timelines, delivery dates are not guaranteed.

International shipping involves multiple third parties, customs authorities, freight operators, ports, airlines, and transportation providers whose operations are outside Costita's direct control.

6. Shipping Methods

Shipping methods may vary depending on:

• Product type
• Shipment size
• Destination country
• Urgency requirements
• Regulatory requirements

Costita may utilize:

• Air freight
• Sea freight
• Courier services
• Ground transportation
• Multimodal logistics services

through approved logistics partners.

7. Incoterms

Applicable Incoterms are displayed during checkout and on transaction documents where relevant.

Available Incoterms may include:

• CIF (Cost, Insurance and Freight)
• DAP (Delivered at Place)
• DDP (Delivered Duty Paid)

The selected Incoterm determines responsibility for transportation, customs clearance, duties, taxes, insurance, and delivery obligations.

8. Customs Duties and Import Taxes

Customs duties, import taxes, VAT, GST equivalents, regulatory fees, and other destination-country charges are governed by the selected Incoterm.

DDP Orders

For orders shipped under DDP terms, Costita is responsible for agreed delivery obligations, including applicable duties and taxes as specified in the order.

CIF and DAP Orders

For orders shipped under CIF or DAP terms, buyers are responsible for:

• Import duties
• Customs taxes
• VAT or equivalent taxes
• Regulatory fees
• Import permits
• Customs clearance obligations where applicable

Failure to pay required import charges may result in shipment delays, storage fees, return costs, or shipment abandonment. Such costs shall remain the buyer's responsibility.

9. Shipping Insurance

Where insurance is included as part of the transaction, coverage is subject to the terms, exclusions, limitations, and conditions of the applicable insurance provider.

Insurance claims must be supported by required documentation and evidence. Approval, settlement, and reimbursement of claims remain subject to insurer review and policy terms.

10. Delivery and Inspection

Buyers are expected to inspect shipments immediately upon arrival.

If visible damage is observed:

• Note the damage with the carrier where possible;
• Take photographs and videos before opening;
• Preserve packaging materials;
• Notify Costita promptly.

Prompt reporting helps facilitate insurance claims and resolution processes.

11. Incorrect Delivery Information

Buyers are responsible for providing accurate:

• Delivery addresses
• Contact information
• Tax details
• Import documentation where required

Costita shall not be responsible for delays, losses, additional charges, or failed deliveries resulting from incorrect or incomplete information supplied by the buyer.

12. Failed Delivery Attempts

If a shipment cannot be delivered due to:

• Buyer unavailability;
• Incorrect delivery information;
• Refusal to accept shipment;
• Failure to complete customs requirements;

additional storage, handling, return, redelivery, customs, or logistics charges may apply and shall be borne by the buyer.

13. Delays Beyond Our Control

Costita shall not be liable for delays caused by circumstances outside its reasonable control, including but not limited to:

Delivery commitments shall be adjusted accordingly where such events occur.

14. Partial Shipments

Where commercially reasonable, Costita reserves the right to fulfill orders through partial shipments. Buyers will be informed when practical and applicable.

15. Shipment Tracking

Tracking information will be provided where available and supported by the selected logistics service.

Tracking availability may vary depending on shipping method, carrier, destination country, and shipment type.

16. Risk Transfer

Risk of loss and responsibility for goods transfer according to the applicable Incoterm selected for the transaction. Buyers should review the selected Incoterm carefully before completing their purchase.

17. Changes to This Policy

Costita may update this Shipping Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be published on this page with the revised effective date. Continued use of Costita.com after such updates constitutes acceptance of the revised policy.